Resources on Engagement Data

A dashboard only tells you something useful if the data behind it was built to do that job. This article is about the governance layer that makes meaningful reporting possible, and why that work has to happen before anyone opens a reporting tool. 

The Canadian government utilized AI to analyze 64,600 consultation responses, focusing on the consultation data collected. However, two independent reviews indicated that the summary did not accurately reflect the engagement insights shared by respondents. I explored the reasons behind this discrepancy in data governance.

I provided Claude with a dataset, requested it to build me a dashboard, and observed the process unfold in real time. This article discusses what that experience taught me about AI, the importance of data readiness, the role of data governance, and how we can derive valuable engagement insights while recognizing where the real work still lies.

Consultation data provides valuable insights, but the gaps in this data reveal even more. This article, crafted for The Consultation Institute, explores why many organizations continue to view engagement insights merely as records of past events, and what it would take to adopt a more proactive approach to data governance that treats this information as a foundation for growth.

Stop blaming your system for broken engagement data. The real issue lies in data governance. This article presents a practical framework to embed ownership, accountability, and clarity into your consultation data — enabling you to unlock the engagement insights that matter.

Messy spreadsheets. Incomplete records. Reports nobody trusts. Sound familiar? Data quality is the hidden challenge of engagement work, particularly when it comes to consultation data — and in this piece, I share ten practical ways to improve your data governance and gain valuable engagement insights to get it all under control.

As long as your consultation data remains fragmented, so will your engagement insights. In this article, explore ways to tackle data governance issues at the root, align systems and culture, and unlock the full value of your engagement data.